Privacy Policy

Last updated: 27 December 2025

This Privacy Policy explains how Teian Ltd ("Teian", "we", "us") collects, uses, and protects personal information when you visit our website and when you contact us or use the Teian application ("Teian App").

1. Who we are

Controller: Teian Ltd
Contact: [email protected]
Registered address: 180 Edmund Road, Hastings, TB35 5LQ
Company number: [TBC]

2. The information we collect

• Contact details (name, email, company) when you submit forms.
• Message content (what you write to us).
• Website usage data (basic logs, e.g. IP address, browser, pages visited) for security and performance.
• Teian App account data (if/when you use the app): identifiers needed to provide the service.

3. How we use your information

• To respond to enquiries, demo requests, and support messages.
• To send you service communications (where relevant).
• To operate, secure, and improve our website and services.
• To comply with legal obligations.

4. Lawful bases

• Legitimate interests (responding to enquiries, protecting our service).
• Contract (providing the Teian App where you become a customer).
• Consent (where you specifically ask to be notified or opt-in to marketing).
• Legal obligation (tax/accounting or other legal requirements).

5. Email and communications

If you submit your email via the “Coming soon” form, we will use it to notify you about launch and related updates you requested. You can opt out by contacting us at [email protected].

6. Sharing your information

We do not sell personal information. We may share data with service providers who help us operate the website/app (for example, hosting providers and email delivery providers) under appropriate safeguards.

7. International transfers

Some providers may process data outside the UK. Where that happens, we use appropriate safeguards (such as adequacy decisions or contractual protections).

8. Data retention

We keep personal information only as long as needed for the purposes described above. Enquiry data is typically retained for up to 24 months unless a longer retention is required (for example, to manage an ongoing customer relationship).

9. Your rights

Under UK data protection law, you may have the right to access, correct, delete, restrict, object, or port your data. To exercise your rights, contact [email protected].

10. Cookies

We may use essential cookies required for the site to function. If we add analytics or marketing cookies, we will update this policy and (where required) provide choices.

11. Security

We use reasonable technical and organisational measures to protect personal information. No method of transmission or storage is completely secure, but we work to protect your data.

12. Complaints

If you have concerns, contact us first. You also have the right to complain to the UK Information Commissioner’s Office (ICO).